Refund Policy

Please note, there are absolutely NO refunds for ANY of your prepaid sessions in case of broken appointments by you as

the professional times and days were reserved for you and will be considered as broken appointments.

We ask that you do NOT make appointments unless you fully intend to keep all your future weekly appointments as we do NOT issue

refunds on ANY prepaid appointment. You may notify us one WEEK prior to your appointment day (excluding weekends, holidays, and

weekdays before NOON), if you wish to change your appointment time ONLY SUBJECT TO STRICT AVAILABILITY OF YOUR DOCTOR. Please note,

our practice is fully committed based on previously scheduled times for our clients at least 2 weeks in advance.

In order to finalize scheduling your appointment, please contact us at 215-650-7736. We’re here seven days a week to book

appointments for you. All calls will be monitored and recorded for quality assurance purposes.

Alternatively, you can submit a request for an appointment through our contact us page. Please take the time to review our website in

its entirety as we’re unable to answer clinical questions during the telephone contacts.

Important note, we ask all clients to observe social distancing and wear protective face masks when visiting our facilities. There is

ONLY one person allowed in our offices at your scheduled time with the doctor. We can NOT accommodate any nonscheduled visitors in

our building at this time due to compliance with health protocols, CDC guidelines including confidentiality issues and privacy

concerns. Please do NOT arrive early for your appointments to AVOID encountering other patients as there is no waiting area in the

building at this time.

Please remember to have your ID Card and Credit Card available at the time of your visit. All financial transactions and payments are

completed prior to the start of your professional sessions or telephone meetings.

Cancellation Policy


All professional appointments are fully pre-paid. We ask that you do NOT make appointments with any of the

doctors unless you fully intend to keep all your future appointments as we do NOT issue refunds on any prepaid appointment. However,

we can provide you with office credit towards your future in-person or telephone appointments if provided with 24-hour advance

notice.

*Please note, due to confidentiality reasons and in accordance with the HIPPA Federal Law, we are prohibited to communicate via

email.

You may contact our office at 215-650-7736, from 10:00 am to 7:00 pm daily. We look forward to hearing from you!

An Important Notice about Insurance: In order to provide our therapy patients and clients with quality care, concierge treatment, and

individualized attention, we have opted out-of-network with third-party payers and all insurance companies. Our therapy clients wish

to avoid disclosure of their mental health records to third-party payers. In order to ensure the utmost confidentiality and securing

of mental health records, our clients choose self-pay concierge-care instead of relying on restrictive health insurance benefits. In

doing so, clients can avoid constraints and limitations in treatment imposed by insurance companies.

Emergency: In case of an emergency, please dial 911 or go to the nearest Emergency Room. If you are having thoughts of suicide,

self-harm, or harm to others, please contact the Suicide Prevention Hotline at 1-800-273-8255 or dial 911. Please note, we do not

provide emergency care services on-site and are unable to accept walk-ins at our counseling office.

Connecting with clients is an essential part of the therapeutic process and establishing rapport. Please feel free to call us at

(215)650-7736, or fill out our contact form to schedule an appointment so that we may properly assess your clinical needs and therapy

treatment goals. Unfortunately, we are unable to accept walk-ins. All patients will be seen by doctor, with appointments made in

advance. While our therapy office is located in Philadelphia PA, we provide counseling services to patients in the surrounding areas.

All new appointments must be scheduled via telephone to ensure proper assessment of your treatment needs and desired goals.

Important Office Policies and Note About Flu, Cold and Contagious Illness: (This policy is our standard office procedure at all times

and without any exception. We want to take this opportunity to re-emphasize this policy in the wake of COVID-19). Please kindly do

not come to appointments if you are sick with a cold, flu, or other illness. Instead, please notify us in advance of your appointment

to arrange for telephone sessions or provide us with 72 hours’ notice in advance of your appointment for full cancellations. We will

honor this policy to provide you with the continuity of care necessary for successful treatment.

Our goal is to ensure that illnesses are not spread to clients, staff, families, and children at home. In the event that either you

or your doctor is sick with a cold, flu, or contagious illness, or might be contagious, the appointment will *not* be canceled but

you and your doctor will arrange to meet via telephone at your scheduled appointment time or another time per availability in the

week if needed. If you arrive at an appointment with a cold, flu, or contagious illness, your appointment will be rescheduled to a

new time per our availability but you will be charged for the session as that time was reserved for you.

The amount paid for sessions is nonrefundable as the time is reserved for you and is considered the same as a late cancellation or

no-show in accordance with our practice cancellation policy. All sessions must be prepaid and are non-refundable. Likewise, the paid

amount for canceled sessions cannot be applied to any future sessions in accordance with our office policy.

We ask that you please notify us immediately if you are feeling sick or have a contagious illness in advance of your appointment so

we may arrange for a telephone session at your scheduled appointment time. Please note, the telephone sessions must be arranged prior

to the appointment time and cannot be expected in lieu of in-person sessions without prior arrangements.